We are excited to announce a new chapter in Autoguard Group’s journey towards excellence. We have partnered with Voyc, a leader in AI powered conversation intelligence and call compliance monitoring, to elevate our service quality and compliance standards. This collaboration is set to bring remarkable improvements to our operations, ensuring we continue to provide exceptional customer experiences.
Our Group Compliance Officer, Stevie Luxton shares this enthusiasm:
“Our partnership with Voyc will bring remarkable improvements to our operations, ensuring we continue to provide exceptional customer experiences. This collaboration aligns with our commitment to innovation, quality, and positive outcomes for our customers, while adhering to ever-changing regulatory requirements.”
At Autoguard Group, compliance and quality assurance are core to our operations. Voyc’s cutting-edge technology, trusted by over 70 financial services firms for monitoring over 40 million calls, will allow us to perform comprehensive compliance checks, ensuring every interaction meets regulatory standards and continues to exceed customer expectations.
Voyc is an AI-powered call monitoring solution tailored for continuous improvement in customer-facing operations. With features such as coaching workflows, agent quality score dashboards, and reporting, Autoguard is excited to see our agents and overall business operations grow with the valuable insights we acquire from Voyc.
Efficiency is at the heart of what we do. With Voyc, we will be monitoring 100% of our inbound and outbound calls. This shift allows our team to redirect their focus on what really matters – providing high-quality customer experiences and ensuring we are satisfying compliance regulations. By streamlining our processes, we are not only improving service quality but also reducing operational costs.
For our valued customers and Dealer Partner network, this partnership means even better service and support. With enhanced call compliance monitoring and performance tracking, you can expect higher quality interactions and quicker resolutions to your enquiries.
We believe this is a significant milestone for Autoguard Group. This partnership is not just about adopting new technology; it is about continuously looking for ways to innovate and improve our approach to customer service and compliance. We are committed to setting new standards, leading by example in our industry, and delivering even better experiences for our customers.
Interested in finding out more about the benefits Voyc brings? Visit their website here for more details and stay connected with us for the latest updates.